The deposit is non-refundable once paid. It covers the time, planning, and early work committed to your project from day one — including discovery, research, and initial design or development. This applies regardless of cancellation reason.

48-Hour Grace Period

If you cancel within 48 hours of paying the deposit and no work has started, a deposit refund may be considered at our discretion, minus any transaction fees. This exception is not guaranteed.

Refunds are not standard practice. The following are the only conditions under which a refund may apply:

• IT876 Solutions cancels the project — If we are unable to deliver due to circumstances on our end, you are entitled to a full refund of all amounts paid.
• Billing or overcharge error — Any confirmed overcharge will be refunded within 14 business days.

Once final deliverables have been handed over — including website files, live launches, chatbot deployments, or completed support tasks — no refunds will be issued.

Delays caused by the client — including late content submission, missed feedback windows, or slow approvals — do not qualify for refunds or credits.

Any changes to the agreed project scope after work has begun will be documented in a written amendment and may incur additional charges.

If you believe there's a billing error or have a concern about a charge, please contact us within 7 days of the transaction:

info@it876solutions.com

We will work with you in good faith to resolve any legitimate concerns before any formal steps are taken.

Chargebacks

Filing a chargeback or payment dispute without first contacting us constitutes a breach of our agreement. We reserve the right to suspend services and pursue recovery of outstanding amounts, including any dispute-related fees, in response to fraudulent or unjustified chargebacks.

This policy is designed to comply with applicable laws in both markets we serve:

• United States clients — Governed by Maryland law and applicable US consumer protection statutes. Your statutory rights are not affected by this policy.
• Jamaica clients — Governed by the laws of Jamaica, consistent with the Consumer Protection Act (2005) and applicable contract law. Your statutory rights are not affected by this policy.